Terms of service

Last Updated: 25 May 2026

Welcome to Tech Lifers Limited ("Tech Lifers", "we", "us", or "our"). These Terms of Service ("Terms") govern your use of our website, booking platform, mail-in services, collection services, and repair services.

By booking a repair, using our website, or accessing our services, you agree to these Terms. If you do not agree, you must not use our services.

1. COMPANY INFORMATION

Company Name:
Tech Lifers Limited

Business Address:
82A James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom

Contact Details:
Email: support@techlifers.com
Phone: +44 7787 344 946

Website:
https://techlifers.com

2. SERVICES PROVIDED

Tech Lifers Limited provides services including but not limited to:

• Mobile phone repairs
• Tablet repairs
• Laptop and computer repairs
• Device diagnostics
• Mail-in repair services
• Collection and return services
• Device servicing and maintenance
• Accessory sales

All repairs are subject to device inspection, technician assessment, and part availability.

3. QUOTATIONS & PRICING

• Any estimate or "from" pricing displayed on our website or advertisements is indicative only.
• Final pricing is confirmed after inspection and diagnosis of the device.
• Additional faults discovered during inspection may result in revised quotations.
• No repair work beyond the agreed quotation will be carried out without customer approval.

4. REPAIR PROCESS

Upon receipt of your device:

1. A pre-repair inspection and diagnostic assessment is carried out.
2. The device condition may be documented for quality assurance and liability purposes.
3. Approved repairs are completed using suitable replacement components.
4. Post-repair testing and quality assurance checks are conducted before return.

Repair turnaround times are estimates only and may vary depending on:

• Part availability
• Supplier delays
• Diagnostic complexity
• Shipping delays
• Device condition

Tech Lifers Limited is not liable for delays outside of our reasonable control.

5. PARTS USED

We may use:

• Original Equipment Manufacturer (OEM) parts
• OEM-grade compatible parts
• High-quality third-party replacement parts

Part selection depends on:

• Supplier availability
• Device model
• Repair urgency
• Repair type
• Customer-selected repair tier

Where applicable, customers may be informed if non-original parts are used.

6. WARRANTY POLICY

STANDARD REPAIR WARRANTY

Unless otherwise stated, repairs include a limited warranty covering defects in workmanship and replacement parts.

Typical warranty periods:

• Standard Repairs: 6 Months
• Battery Replacements: 12 Months
• Selected Premium Repairs: Lifetime Limited Warranty

Warranty eligibility is determined at the time of repair.

LIFETIME LIMITED WARRANTY

Lifetime warranty applies only to qualifying repairs specifically advertised or confirmed as covered.

"Lifetime" refers to the practical lifetime of the repaired component while owned by the original customer.

Lifetime warranty coverage is limited to defects in workmanship or defective supplied parts only.

WARRANTY EXCLUSIONS

Warranty does not cover:

• Accidental damage
• Liquid damage
• Physical impact
• Cracked screens after repair
• Device misuse
• Software-related issues unless specifically repaired
• Tampering or third-party repair attempts
• New faults unrelated to the original repair
• Normal battery degradation
• Cosmetic wear

Any signs of tampering, severe impact, liquid ingress, or unauthorised repair may void warranty coverage.

All warranty claims are subject to inspection and verification by our technicians.

Warranty is non-transferable and applies only to the original customer.

7. DEVICE CONDITION, MODERN DEVICE FRAGILITY & PRE-EXISTING DAMAGE

Modern electronic devices — particularly newer smartphones, tablets, laptops, and ultra-thin devices — are manufactured using highly compact and delicate components, strong adhesives, layered glass assemblies, and tightly integrated internal structures.

As a result, all repairs carry an inherent level of technical risk, even when performed with professional care and industry-standard procedures.

Devices with any of the following conditions carry increased repair risk:

• Prior repairs or non-original parts
• Bent or weakened frames
• Cracked or chipped glass
• Liquid exposure or corrosion
• Heavy adhesive bonding
• Structural weakness
• Internal component damage
• Excessive heat exposure
• Manufacturer defects
• Worn or degraded materials

During repair or disassembly, additional issues may occur including but not limited to:

• Glass cracking or separation
• OLED or display failure
• Face ID or fingerprint sensor failure
• Cable or connector damage
• Frame distortion
• Adhesive-related damage
• Cosmetic marking
• Failure of previously weakened components

Certain components may already be compromised before repair begins, even if not immediately visible.

Tech Lifers Limited uses professional repair procedures, appropriate tools, and experienced handling practices designed to minimise repair risk wherever reasonably possible.

In the overwhelming majority of cases, repairs are completed successfully without issue. However, due to the nature of modern electronic device construction, a very small level of unavoidable technical risk will always remain.

By submitting a device for repair, customers acknowledge and accept that while the likelihood of additional complications is very low, it cannot be completely eliminated due to factors outside of our direct control, including pre-existing weaknesses, hidden internal damage, manufacturer design limitations, or previous third-party repairs.

Tech Lifers Limited shall not be held responsible for failures resulting from:

• Pre-existing weaknesses
• Hidden internal damage
• Manufacturer design limitations
• Previous third-party repairs
• Structural instability
• Age-related component degradation

8. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

• Backing up all personal data before repair
• Removing SIM cards, memory cards, and accessories where possible
• Disabling passwords, activation locks, or security protections where required for testing
• Providing accurate contact information

While we take reasonable care, Tech Lifers Limited is not responsible for:

• Loss of data
• Software corruption
• Loss of accounts or credentials
• Pre-existing faults
• Hidden manufacturer defects
• Loss caused by device failure during repair due to prior condition

9. MAIL-IN & COLLECTION SERVICES

Customers using mail-in services are responsible for securely packaging devices before shipment.

We recommend using tracked and insured delivery services.

Risk of loss or damage during transit to us remains with the customer until delivery is confirmed.

For return shipments, liability is limited to the coverage provided by the selected courier service.

10. UNCOLLECTED DEVICES

Devices not collected within 90 days of repair completion or communication attempts may be considered abandoned.

Tech Lifers Limited reserves the right, where legally permitted, to dispose of or recycle abandoned devices to recover costs associated with storage, diagnostics, or repair.

Reasonable attempts will be made to contact the customer beforehand.

11. DATA PROTECTION & PRIVACY

Tech Lifers Limited processes personal information in accordance with applicable United Kingdom data protection laws, including:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018

For more information on how we collect, store, and process personal data, please refer to our Privacy Policy.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Tech Lifers Limited shall not be liable for:

• Indirect or consequential losses
• Loss of profits
• Loss of business opportunity
• Loss of data
• Loss arising from delays
• Manufacturer defects
• Device failure unrelated to the repair performed

Our total liability relating to any repair or service shall not exceed the amount paid by the customer for that specific service.

Nothing in these Terms excludes liability where exclusion is prohibited by law, including liability for:

• Fraud
• Fraudulent misrepresentation
• Death or personal injury caused by negligence

13. RIGHT TO REFUSE SERVICE

Tech Lifers Limited reserves the right to refuse or cancel service where:

• Devices are unsafe to repair
• Fraudulent activity is suspected
• Abuse or threatening behaviour occurs
• Required parts are unavailable
• Repairs are not commercially viable

14. WEBSITE USAGE

Users must not misuse our website or systems, including:

• Attempting unauthorised access
• Uploading malicious software
• Disrupting website functionality
• Violating applicable laws or regulations

We operate in accordance with the Computer Misuse Act 1990 and other applicable UK laws.

15. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time.

Updated versions will be published on our website with a revised "Last Updated" date.

Continued use of our services after changes constitutes acceptance of the updated Terms.

16. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. CONTACT US

Tech Lifers Limited
82A James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom

Email: support@techlifers.com
Phone: +44 7787 344 946
Website: https://techlifers.com