Privacy policy
Last Updated: 25 May 2026
Tech Lifers Limited ("Tech Lifers", "we", "us", or "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, booking system, repair services, mail-in services, collection services, and related platforms.
By using our services, you agree to the practices described in this Privacy Policy.
1. COMPANY INFORMATION
Company Name:
Tech Lifers Limited
Business Address:
82A James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom
Contact Details:
Email: support@techlifers.com
Phone: +44 7787 344 946
Website:
https://techlifers.com
2. INFORMATION WE COLLECT
PERSONAL INFORMATION
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
DEVICE INFORMATION
- Device make and model
- Serial number
- IMEI number
- Device condition notes
- Repair history
- Diagnostic findings
PAYMENT INFORMATION
Payments may be processed through secure third-party payment providers.
We do not store full card payment details on our systems.
WEBSITE & TECHNICAL DATA
We may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Referral URLs
- Website usage data
- Cookies and analytics information
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Process bookings and repairs
- Provide customer support
- Contact you regarding your repair
- Arrange collections and deliveries
- Process payments
- Improve our services and website
- Prevent fraud and abuse
- Comply with legal obligations
We will only process your information where we have a lawful basis to do so under UK data protection laws.
4. DEVICE DATA & CUSTOMER CONTENT
During repairs, technicians may inadvertently come into contact with personal data stored on your device.
Customers are strongly advised to:
- Back up all data before repair
- Remove sensitive information where possible
- Log out of accounts where appropriate
Tech Lifers Limited does not intentionally access personal files, photos, messages, or private content unless necessary for diagnostic or testing purposes.
We are not responsible for:
- Data loss
- Data corruption
- Software failure
- Loss of accounts or credentials
5. DATA SHARING
We may share information with trusted third parties where necessary, including:
- Payment processors
- Courier and delivery providers
- IT and hosting providers
- Fraud prevention services
- Legal or regulatory authorities where required
We do not sell your personal information to third parties.
6. DATA STORAGE & SECURITY
We implement reasonable technical and organisational security measures to protect your information.
However, no internet-based system can be guaranteed to be completely secure.
Your information may be stored on:
- Secure cloud systems
- Internal repair management systems
- Email systems
- Accounting and operational platforms
We retain personal data only for as long as reasonably necessary for operational, legal, and accounting purposes.
7. COOKIES & ANALYTICS
Our website may use cookies and analytics technologies to:
- Improve website performance
- Understand visitor behaviour
- Maintain website security
- Enhance user experience
You may disable cookies through your browser settings, although some website functionality may be affected.
8. YOUR RIGHTS
Under UK data protection laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of personal data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
Requests may be submitted to: support@techlifers.com
We may require identity verification before processing certain requests.
9. THIRD-PARTY SERVICES
Our website or services may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party platforms.
Users should review the privacy policies of any external services they access.
10. CHILDREN'S PRIVACY
Our services are not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children without appropriate consent.
11. LEGAL BASIS FOR PROCESSING
We may process personal data under the following lawful bases:
- Performance of a contract
- Legal obligations
- Legitimate business interests
- Consent where applicable
12. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time.
Updated versions will be published on our website with a revised "Last Updated" date.
Continued use of our services after changes constitutes acceptance of the updated policy.
13. CONTACT US
Tech Lifers Limited
82A James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom
Email: support@techlifers.com
Phone: +44 7787 344 946
Website: https://techlifers.com