Legal

Refund policy

Last Updated: 25 May 2026

This Refund & Returns Policy outlines the terms relating to refunds, cancellations, returns, diagnostics, and repair disputes for services provided by Tech Lifers Limited ("Tech Lifers", "we", "us", or "our").

By booking a repair or purchasing products from us, you agree to this policy.

1. COMPANY INFORMATION

Company Name:
Tech Lifers Limited

Business Address:
82A James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom

Contact Details:
Email: support@techlifers.com
Phone: +44 7787 344 946

Website:
https://techlifers.com

2. REPAIR SERVICE PAYMENTS

Payments for repair services may include:

Diagnostic fees
Labour charges
Replacement part costs
Shipping or collection charges
Deposits for special-order parts

All quoted prices are subject to device inspection and confirmation.

3. DIAGNOSTIC FEES

Diagnostic fees are generally non-refundable once diagnostic work has begun.

This applies even if:

The customer declines the repair
The device is deemed beyond economical repair
Parts become unavailable
The device cannot be repaired successfully

Diagnostic charges cover technician time, testing procedures, and assessment work.

4. REPAIR REFUNDS

Due to the nature of repair services, completed labour charges are generally non-refundable once repair work has been successfully carried out.

Refunds may be considered where:

A repair was not completed as agreed
Incorrect parts were installed
The repair service materially failed
A warranty issue cannot be resolved through re-repair or replacement

Any refund decision is made following inspection and verification by our technicians.

5. WARRANTY RESOLUTION PROCESS

Where a repair issue falls within warranty coverage, Tech Lifers Limited reserves the right to:

Re-inspect the device
Re-repair the device
Replace defective components
Offer partial or full refund where appropriate

Refunds are not automatically issued if a repair issue can reasonably be resolved through warranty service.

6. NON-REFUNDABLE ITEMS & SERVICES

The following are generally non-refundable:

Diagnostic fees
Successfully completed labour
Special-order parts
Shipping fees
Collection fees
Software services
Devices with liquid damage
Devices with motherboard damage where repair attempts were authorised

7. PARTS & ACCESSORY RETURNS

Unused accessories or products purchased directly from us may be eligible for return within 14 days of delivery, subject to:

Item being unused
Original packaging being intact
No signs of damage or installation
Proof of purchase being provided

Certain items may be excluded from return eligibility for hygiene, security, or supplier reasons.

Customers may be responsible for return shipping costs unless the item is faulty or incorrectly supplied.

8. SPECIAL-ORDER PARTS

Deposits or payments for special-order or custom-sourced parts may be non-refundable once the order has been placed with suppliers.

This includes rare, OEM, or limited-availability components sourced specifically for a customer repair.

9. CANCELLATIONS

Customers may cancel a repair booking before repair work or part ordering begins.

Once:

Repair work has started
Diagnostics have begun
Parts have been ordered
Collection or shipping has been arranged

…reasonable charges may still apply.

10. SHIPPING & TRANSIT ISSUES

Customers are responsible for securely packaging mail-in devices.

Tech Lifers Limited is not responsible for devices lost or damaged in transit to us.

For return shipments organised by us, liability is limited to the compensation coverage provided by the selected courier service.

Customers should report shipping issues immediately upon delivery.

11. REFUND PROCESSING TIMES

Approved refunds are generally processed within 5–10 business days.

Processing times may vary depending on:

Payment provider
Banking institution
Payment method used

12. Screen & Camera Protector Applications

Screen protectors and camera protectors are non-returnable and non-refundable once applied to a device.

By proceeding with the application of any screen protector or camera protector, you acknowledge and agree that:

No warranty is provided once applied. All screen and camera protectors are sold and fitted on a no-warranty basis from the point of application. We cannot guarantee against cracking, lifting, bubbling, or adhesion failure resulting from device handling, drops, heat, or natural wear after fitting.
Pre-application inspection only. Any quality concern must be raised before the protector is applied. Once fitted, the product is considered accepted in full.
Compatibility is confirmed at point of sale. We verify compatibility with your specific device model before application. If a protector is applied to an incorrect device due to information provided by the customer, no refund or replacement will be issued.
Existing screen damage. We cannot be held responsible for any pre-existing cracks, chips, or screen damage that becomes more apparent during or after protector application.

If you are unsatisfied with the product before application, please raise this with our team immediately. We will not process refunds or replacements for applied protectors under any circumstances.

13. CHARGEBACKS & PAYMENT DISPUTES

Customers agree to contact Tech Lifers Limited first to attempt resolution before initiating payment disputes or chargebacks.

Fraudulent or abusive chargebacks may be challenged with supporting repair records, communications, diagnostics, photographs, and delivery confirmation evidence.

14. CONSUMER RIGHTS

Nothing in this policy excludes or limits any statutory rights available under applicable UK consumer protection laws, including the Consumer Rights Act 2015.

15. CHANGES TO THIS POLICY

We reserve the right to update or modify this Refund & Returns Policy at any time.

Updated versions will be published on our website with a revised "Last Updated" date.

16. CONTACT US

Tech Lifers Limited
82A James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom

Email: support@techlifers.com
Phone: +44 7787 344 946
Website: https://techlifers.com